Terms & Conditions

Terms & Conditions

Effective Date:  6/6/2025

Welcome to RealSoul Visit India Pvt. Ltd. When you book our services, visit our website, or interact with us, you accept our Terms & Conditions. Please review them carefully before you proceed.

General Overview

These Terms & Conditions govern the relationship between RealSoul Visit India Pvt. Ltd. (“Company,” “we,” “our,” or “us”) and the customer (“you,” “client,” or “traveler”) booking travel services with us.

Booking & Payments

a. Reservation Process

• Bookings can be made online, by email, or via call.
• A minimum deposit of [Insert % or INR/USD amount] is required to confirm any booking.
• Full payment must be made [Insert no. of days] prior to the start of the tour.

b. Payment Methods

• We accept Bank Transfer, UPI, Debit/Credit Cards, and International Transfers.
• Any transaction fees, currency conversion, or bank charges are the client’s responsibility.

Cancellation & Refund Policy

a. By the Client

• Cancellations must be sent via email.
• Refunds are based on the time of cancellation:
  • 30+ days before departure: 80% refund
  • 15–29 days before departure: 50% refund
  • 7–14 days before departure: 25% refund
  • Less than 7 days: No refund

b. By the Company

• We reserve the right to cancel or modify tours due to unforeseen events (natural disasters, political unrest, etc.).
• Full refunds will be provided for cancellations initiated by the company, excluding force majeure.

Travel Insurance

• Travel insurance is highly recommended for all travelers.
• We are not liable for any expenses arising from medical emergencies, lost luggage, delays, or cancellations unless covered by a separate insurance policy.

Passport, Visa & Documentation

• It is your responsibility to ensure you have a valid passport, visa, and all required travel documents.
• We can assist with visa guidance but are not liable for visa refusals or delays.

Itinerary Changes

• Itineraries are subject to change due to operational reasons.
• We reserve the right to modify or substitute services, accommodations, or travel routes if necessary.
• Any major changes will be communicated in advance.

Accommodation & Meals

• Accommodations are as per the category selected (Standard, Deluxe, etc.).
• Meals are provided as mentioned in the itinerary (MAP, AP, or CP plans).
• Special requests (e.g., vegetarian meals) should be mentioned at the time of booking.

Code of Conduct

• Clients are expected to behave respectfully and follow local laws, customs, and regulations.
• We reserve the right to terminate the tour of any client causing disturbance or disrespect to the group or local communities.

Limitation of Liability

• RealSoul Visit India is not responsible for:
  • Acts of God, weather conditions, or force majeure.
  • Delays, loss of baggage, or travel interruptions.
  • Injuries, illnesses, or accidents during the tour.
  • Services not directly organized by us (e.g., third-party hotels or airlines).

Use of Website

• By using our website, you agree not to misuse the content, design, or functionality.
• All intellectual property (text, photos, videos) is the property of RealSoul Visit India and cannot be used without permission.

Privacy

• Your personal data is handled in accordance with our Privacy Policy.
• We never sell or misuse your information.

Dispute Resolution

• Any disputes will be governed by Indian law.
• The jurisdiction for all legal matters shall be the courts of New Delhi.

Contact Us

If you have any questions about these Terms & Conditions, please contact:

RealSoul Visit India Pvt. Ltd.
Email: info@realsoulvisit.com
Phone:  +91 7827840578
Address: Office No.404, D-385A, Gali No. 12 Laxmi Nagar, East, Pandav Nagar, New Delhi, Delhi 110092